Effective date: 1 August 2026 · Version: 1.0
This policy applies to all payments made through the carbon.talent platform operated by Carbon Data Solutions (Pty) Ltd, 144 Fagan Street, Strand, Western Cape, South Africa.
Assessment fees (Basic and Advanced skills tests) are charged at the point the company requests a candidate assessment. Because the assessment workflow is initiated immediately upon payment, including the dispatch of an assessment invitation to the candidate, assessment fees are non-refundable once the assessment invitation has been sent.
If a technical error on our platform prevents an assessment from being initiated after payment, we will issue a full refund or credit within 5 business days upon request.
Identity verification fees are non-refundable once the verification process has been initiated with our verification partner. If the verification cannot be completed due to a platform error, we will issue a full refund or credit within 5 business days.
The Volume Plan is a monthly recurring subscription. You may cancel at any time. Cancellation takes effect at the end of the current billing period, you retain full access until then. We do not offer pro-rata refunds for unused portions of a billing period.
To cancel, go to Company Settings → Billing in the platform and click "Cancel subscription".
The once-off hire fee is charged when a company confirms a hire. Permanent hire is about $2,500 once (about €2,300). A contract introduction is about $1,250 (about €1,150). All prices exclude VAT. Prices shown in USD, excluding tax. Your exact amount and billing currency show at checkout. The once-off amount is non-refundable once the engagement has commenced. If an engagement does not commence within 30 days of that fee being paid, please contact us and we will review the circumstances. Once-off fees waived on your first hire. The monthly contract fee is separate.
The monthly management fee is charged for each active CDS-placed consultant under management. It may be cancelled by giving 30 days' written notice to talent@carbondatasolutions.com. Fees already charged are non-refundable.
To request a refund where one is applicable under this policy, contact us at:
Email: talent@carbondatasolutions.com
Subject line: Refund Request, [your company name], [transaction reference]
We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days to the original payment method.
If you believe a charge was made in error, contact us before initiating a chargeback. We will work with you to resolve the issue promptly. Chargebacks initiated without prior contact may result in suspension of platform access pending investigation.
We may update this policy from time to time. Material changes will be communicated via email or an in-platform notice. Continued use of the platform after changes constitutes acceptance of the updated policy.
Questions? Contact us at talent@carbondatasolutions.com
Carbon Data Solutions (Pty) Ltd · 144 Fagan Street, Strand, Western Cape, South Africa